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Let  Me Be Clear

For the record, I want to make it really clear to everyone . . . . Despite what people are saying about us on Facebook . . . . We are NOT a "haunted house".

At Thomas FX we display our products and props in a creative manner designed to give our customers ideas about how to use them to best advantage. We incorporate theatrical lighting, sound effects, animatronics, black lights and even lasers to showcase our products.

The result is unlike any other retail shopping experience you have ever encountered and a lot of people describe our store as being like a "haunted house".



Another way in which we are different is our staff. Nobody here is on a sales commission. When you arrive at our store you will be greeted by one of our "personal shoppers", and you will encounter many more before you leave us.

We want people to be able to shop in complete comfort without being distracted by, or encumbered with, their purchases. Other stores force you to carry your purchases around their premises. At Thomas FX, we take care of that for you.

When one of our personal shoppers sees you with a purchase they will offer to take your merchandise to the cash desk leaving you free to experience the other merchandise we have on display . . . Then, when you are ready to checkout, your order will already be waiting for you at one of our cashier stations. Don't worry . . . . nobody is going to try and sell you anything.

Experience Extreme Service At Thomas FX

We have trained our staff to answer your questions, to be interested in the theme you are working with, to offer suggestions that might augment what you are hoping to accomplish, and to deliver a level of customer service that you will not encounter at any other retail store.

If you are one of our regular shoppers you love all of this about us. However, if you are new to our store you might be surprised at first until you get the hang of it. Relax and enjoy the experience of being pampered!

We are all here to help you make Halloween 2012 your best ever.

PS: If you are looking for a Haunted House to entertain the kids, taking them to Fright Nights at the PNE, or to any of your neighbourhood's haunted attractions would be a good idea.